Curse

LifeInfusion · Sep 16, 2006, 11:53 PM // 23:53

BESTBUY get it on the 28th:
====================================
Guild Wars Nightfall Bonus Pack - Windows
FG-XP-GWNPS
Release Date: 9/28/2006

http://www.bestbuy.com/site/olspage....=1156607201137

Cherno · Sep 17, 2006, 12:11 AM // 00:11

I checked multiple stores in town and went out of town to check Walmart, EB Games, Best Buy, none of them have it or seem to even know what I was talking about. It isn't a matter of it being sold out, they just haven't even gotten it.

Best Buy's website says the 28th. Can't seem to find it anywhere.

AJM · Sep 17, 2006, 12:33 AM // 00:33

Well, pardon my French, but this whole thing appears to be one huge clusterRED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GO!

EB and Gamestop appear to have it, but not unless you buy the game at the same place, and it's unclear when you would get the pre-release. Worse still, someone, somewhere failed to explain to their employees what the thing even is, and the stores that do know what the hell it is don't have enough or don't get it unil two weeks after the supposed release date.

Somewhere along the line, or more likely at several places, people in certain marketing and sales departments messed up BADLY.

Either way, EB/Gamestop has proven that as a company, it does not have its act together. This is not the first time something like this has happened with them.

Doomlord_Slayermann · Sep 17, 2006, 04:07 AM // 04:07

According to the EB Games guy I talked too (who was hard to get away from Guitar Hero for more than five seconds), they will have the prerelease pack after release, but not before then.

Genius.

carbajac · Sep 17, 2006, 06:09 AM // 06:09

I went to three Gamestops and EB Games stores today and Best Buy yesterday to buy the prerelease. The prerelease is not there and the guys there didn't know when they would be getting it in. Not even a shelf label telling me that these companies planned to have it there.

Oh well, at least for Factions, the prerelease was on schedule to Best Buy.

Frio · Sep 17, 2006, 06:56 PM // 18:56

I went to EBgames, The lady there wasnt even able to figure out what I was talking about :P She kept saying no no, Nightfall comes out October 27th. lol Yeah they obviously didnt have the pre order >

Guess I'll just order it from bestbuy.com and wait. I don't mind waiting, As long as I get 1.

Acturally bestbuy.com has a buy 2 get 3rd free deal for software 9.99 and under. Me and my friend will buy 2 together and give the freebie to our freeloader of a friend :P

NinjaKai · Sep 17, 2006, 06:59 PM // 18:59

So far HMV seem oblivious to its existance.

TheMosesPHD · Sep 17, 2006, 07:41 PM // 19:41

These whole release things are ridiculous. I went to the classic trio of miscommunication, Best Buy, EBGames, and Gamestop, two of which are officially listed on the main Guild Wars site as viable sources of the product in question, and none of them had the goods.

EBGames:
The random older lady working there, who's probability of being a gamer herself or knowing anything about anything was null, checked underneath the counters in some boxes of randomass demos and CDs that looked like magazine inserts. She didn't find a thing, and had no clue what was going on.

Gamestop:
The guy was helpful enough to, after searching for physical evidence of the prerelease, search his computer high and low for anything with Nightfall or Guild Wars in the name but found nothing. He knew about Nightfall coming out in October, and was aware that such things were released by the GW company, but didn't know when the stuff would be in.

I went back yesterday and still nothing. I'll keep calling him over and over again though... :P

BestBuy I checked a couple days ago when I was buying some DVDs. Checked the next day when I was returning and exchanging a ridiculously broken copy of Man on Fire.

I called the store about half an hour ago and he said the prerelease was scheduled to hit the shelves on Sept. 24
-That would be the last day of the preview event. Awesome. Since I work that morning and still have other things to do, that means I'd have only about 2 hours to use the prerelease content in the preview.

So now if I want the prerelease in time to have an extra char slot so I can have a PvE nightfall and still have a PvP slot, I'll have to give my card number out to yet one more website and try and buy from amazon. :/

Mordakai · Sep 17, 2006, 07:52 PM // 19:52

You know, you'd think, that 2 million people possibly buying a $50 game every 6 months would get a retailer's attention!

I mean, if one store showed the least bit of interest in getting these things in on time, I'd be a dedicated customer for life.

As is, I settled for Gamestop, because:

They were taking pre-orders for Nightfall CE (something even their "sister" company EB Games wouldn't for Factions).

They claim they will take give me the pre-release package for a $5 deposit, not $5 extra. (I'll let you know how that turns out).

They did give me a Display Box. Woot.

Zehnchu · Sep 17, 2006, 09:36 PM // 21:36

Has there been any official word yet as to why this has happened again?

Naomi Heartily · Sep 17, 2006, 10:24 PM // 22:24

NCSoft's marketing/sales department is beginning to piss me off.

Same exact story with the Factions pre-kit, GameStop did not have a clue what I was talking about nor when they would get anything like it.

Sasuke The Betrayer · Sep 17, 2006, 10:35 PM // 22:35

I remember preordering guild wars:factions THREE.... THREE months before it came out on EB Games. I called them everyday when the preorder box came out. now, 5 months after Guild Wars;Factions release, they still don't have it.

Linksys · Sep 17, 2006, 10:37 PM // 22:37

I called Comp USA and got an actual GW gamer on the phone. He said he'll hold one for me, which may arrive Monday or Tuesday of this week. I'll still call the EB Games and Gamestop locations. Best Buy too. Just by phone, not gonna waste gas on this.

Call Comp USA. They can at least get it on their computers/website. Ask them to jot down your name and number to put one on hold for you.

Midnight08 · Sep 17, 2006, 10:44 PM // 22:44

Bestbuy - 28 Sep
http://www.bestbuy.com/site/olspage....=1156607201137

Gamestop - 27 Oct
http://www.gamestop.com/product.asp?...%5Fid=B646706A

Wal Mart - Not listed

Amazon.com - 1 - In stock - 14.99
http://www.amazon.com/gp/offer-listi...208151?ie=UTF8

Ebay - like 10 - In - Bid + $5 shipping or buy it now 14.99 + $5
http://search.ebay.com/search/search...all+bonus+pack

So much for Sep 15th... heh im not worried tho cause i work at best buy for my second job and my brother works at Gamestop for his.

Knightsaber Sith · Sep 17, 2006, 10:49 PM // 22:49

Quote:

Originally Posted by TheMosesPHD

that means I'd have only about 2 hours to use the prerelease content in the preview.

Actually Gaile has confirmed that you can't get the bonus weapons til you add your retail Nightfall key. Some people (like me) were able to spawn the weapons early but that was a bug; and they patched the bug after a few hours. So in the end; no one will be using prerelease conent in the preview and as long as you have the bonus pack by Oct 27; you're fine.

Midnight08 · Sep 17, 2006, 10:58 PM // 22:58

On a side note, both bestbuy and gamestop have the bonus pack listed with a hard street of the 24th or 28th (dont remember which)... Its the same as the normal preorder. I think something got mixed up in the initial communications to most distributors.

Sasuke The Betrayer · Sep 17, 2006, 11:05 PM // 23:05

Dang, sorry, I started lagging there. Accidentally made 2 threads. Sorry.

You guys know whats pissing the crap outta me? I never get the pre release bonus pack, even if I'm the first one in the whole store to preorder it. If you read the conversation on the bottom, you'll understand. Read it from the bottom and then go up. Well, I let this one slide. I guess it was alright for me to MISS the tengu festival, the items, and everything else. Right. Right. I let it slide. Oh well, so now I go preorder the guild wars:nightfall. I call them on the 15th.
Whats really making me mad is these great stores don't even communicate inside their workplace. How can they not simply just tell each other the right facts, instead of lying to me everything time...

I called EB Games on September 15th
Me

o you guys have the pre order box for Guild Wars:Nightfall
EB Games: We'll have it on monday, the 18th, sorry
Me:Alright, ... no problem

I called EB Games today, on the 17th
Me

o you guys hvae the preorder box for guild wars:nightfall?
EB Games:Sorry, no we don't
Me:When will you guys have it
EB Games:I don't know, they don't tell us these things
Me: But I called you guys 2 days ago and you guys said monday
EB Games:Well heres the deal. I don't know, they don't tell us. It was suppose to come out, I guess you'll have to wait it out until the release day. I do know that once the boxes come out, I can hold it for you.
Me:I preordered the first expansion of guild wars, called guild wars:factions. I talked to the manager who said that they sold out really quickly, and he didn't even hold it for me, even though I preordered months before the release date.
EB Games: Like I said I don't know why. I'm sorry, you'll just have to hope you get one.
Me:............................................... .................................................. ..

This is pissing me off. Way too much. I don't want this happening every 6 months. I don't know what the hell is going on with gamestop, eb games, and everywhere else... but they don't seem to have any. I even told ANET I could show them proof of my preorder and yet they didn't bother and kept telling me to "call them" even though I kept saying I did. This is getting ridiculous.

__________________________________________________ _______________

ANET Conversation regarding my Guild Wars:Factions preorder box
Read from bottom then up, Sorry for the xxxx thing in the beginning but I got tired and didnt bother.

Response (Ben) 04/30/2006 12:28 AM
Edward,

Thanks for the update.

Please let us know if you have further questions.

Regards,
The Guild Wars Support Team
__________________________________________________ _______________
Customer (edward) 04/30/2006 12:18 AM
............
__________________________________________________ _______________
Response (Mikala) 04/28/2006 08:15 PM
Edward,

I do sincerely apologize for any frustration caused by this issue. Regrettably, we do not have any pre-order boxes or access keys that we can provide you. We have provided access keys to the retailers previously mentioned. We can only recommend that you contact them to find out what distribution process they are using.

Kind Regards,
The Guild Wars Support Team
__________________________________________________ _______________
Customer (edward) 04/28/2006 06:41 PM
OR EVEN AT LEAST MAIL ME A FACTIONS PREORDER BOX. I CAN SEND YOU GUYS PROOF.

Customer (edward) 04/28/2006 06:37 PM
WHAT THE HECK IS THIS BULLCRAP.

THEY SAID THEY HAD IT 1 MONTH AGO, AND I CALLED THEM 1 MONTH AGO
THEY SAID THEY RAN OUT. I'VE BEEN CALLING THEM AROUND 20 TIMES A WEEK FOR THE PAST 2 WEEKS AND THEY'VE BEEN SAYING THEY HAVEN'T GOTTEN ANY. AND NOW THEY SAID THEY RAN OUT ONE MONTH AGO, WHEN I ORDERED. WTF IS THIS LYING, I MISSED FACTIONS 1 DAY EARLY, I DIDNT GET MY ITEMS, I DIDNT GET A SINGLE ****EN THING. THIS HAS NOT HELPED ME AT ALL. I HAVENT PATIENTLY WAITED SINCE THE ANNOUNCEMENT OF THIS GAME FROM THE VERY BEGINNING, AND THE MANAGER TALKS TO ME AND TELLS ME A STRAIGHT UP LIE. WOULD YOU GUYS PLEASE DO SOMETHING? LIKE GIVE ME A FACTION PREORDER KEY FOR AT LEAST THE ITEMS, I DONT SEE WHY THIS ISN'T POSSIBLE. AND YES IM SORRY I'M USING CAPS, THIS HAS INFURIATED ME. IF ITS POSSIBLE, YOU GUYS CAN EMAIL ME A FACTIONS PREORDER KEY AND YOU GUYS CAN DO SOMETHING.
__________________________________________________ _______________
Response (Matt) 04/27/2006 11:44 PM
Hi Edward,

Thank you for your reply.

We recommend that you contact your retailer again. We’ve checked with the appropriate departments on our end and have confirmed that we did indeed supply the keys to our retailers. I can assure you that they should have enough codes to issue to customers who have ordered the Pre-Order package. If you already pre-ordered through a store, then be sure to contact that store for assistance. If they cannot assist you, then they should be able to direct you to the appropriate place within their company structure to get further assistance.

I hope this message has been informative; if we can answer anything else for you, please let us know.

Regards,
The Guild Wars Support Team
__________________________________________________ _______________
Customer (edward) 04/27/2006 11:40 PM
I have already phoned EB Games countless times to ask about the number of Guild Wars Factions preorder boxes they had. They said, they only had 2 or 3 to start off with, and never got any more then that... ever. So they don't even have any to begin with, and the Guild Wars Factions head start day, and probably all the contents in the guild wars factions preorder box is something that i won't probably get. I don't know whats with the lack of numbers
__________________________________________________ _______________
Response (Mike) 04/27/2006 11:29 PM
Hello Edward,

Thank you for contacting the Guild Wars Support Team regarding the availability of the Guild Wars Factions Pre-Order packages.

During the weekend of April 21st – 23rd, an announcement was made in-game that ArenaNet has forged a deal with EBGames®, GameStop® and CompUSA® to help alleviate this problem.

ArenaNet has provided those retailers with a supply of pre-order access keys, which they are able to provide to customers in an expedited manner not involving any shipment time. However, those retailers have not updated their websites to reflect this news.

As such, we strongly recommend contacting those retailers directly (via phone or e-mail) to determine their remaining availability of the keys provided to them, and their distribution process for those keys.

Thank you for your interest in Guild Wars Factions, and we hope to see you in game soon!

Regards,
The Guild Wars Support Team
__________________________________________________ _______________
Customer (edward ) 04/27/2006 07:38 PM
I am mad, even after a whole month of waiting, I still end up getting nothing. Is there really nothing you guys can do..
__________________________________________________ _______________
Response (GM Connor) 04/27/2006 06:36 PM
Hello Edward,

Thank you for contacting the Guild Wars support team again.

I saw that a new help ticket was created that pertains to this original submission of yours, so I am going to add the new information to this original ticket and close the duplicate. I'll also make sure that the rest of the team is aware of the addition.

We ask that you please reply only to this original message from now on #xxxxxxxx and not the new one #xxxxxx. This will help us keep the details of your situation together, and will help assure that we can get back to you as promptly as possible.

We'll contact you regarding your incident as soon as possible.

Regards,
The Guild Wars Support Team
__________________________________________________ _______________
Customer (Entered by GM Connor) 04/27/2006 06:36 PM
Customer (xxxxx) 04/27/2006 06:28 PM
I have already asked about this before, but I really do not know why the EB Games at
West Hollywood Gatew
7100 SANTA MONICA BLVD
WEST HOLLYWOOD CA, 90046 US
(323)845-9685
do not have the preorder box of Guild Wars Factions at all, and they have only gotten 2-3 Preorder Boxes ALL total, as they have said. I have missed the Guild Wars, one day early head start, because I havent' gotten the key, even after MONTHS of waiting for it. It was supposed to be there in March 7, but I'm really disappointed I was not able to get the preorder box, or anyone of its contents, even after the realease of the game. Thank you, ANET, sorry, but I am very disappointed...
__________________________________________________ _______________
Response (Leslie) 03/17/2006 12:39 AM
Hello Edward,

Thank you for your reply.

Just to clarify, this Guild Wars Factions Pre-order Pack will provide a key that will enable and provide special items and events. You will receive the special ingame items as long as you receive and apply this Factions Pre-order Key to your account, regardless of when you apply it.

Please let us know if you need further clarification regarding this issue.

Regards,
The Guild Wars Support Team
__________________________________________________ _______________
Customer (edward kim) 03/16/2006 08:38 PM
Hm Ok, So that means They handle the preorder box. They said it comes out 3days to 1week before Guild Wars Factions Comes out... I guess I gotta wait. Oh and one more thing, I can still get those preorder items right, even if its that close to when Guild Wars Factions comes out.
__________________________________________________ _______________
Response (Chelle) 03/15/2006 08:04 PM
Edward,

Thank you for contacting us again regarding the Guild Wars Factions Pre-Order. As previously stated, the North American Guild Wars Factions Pre-Order should appear on retailer shelves starting about March 7th. If you did not receive this, we encourage you to contact the retailer with whom you placed your order to inquire about obtaining your Guild Wars Pre-Order box.

Please keep in mind it is up to the retailers whether they will provide pre-order boxes and it is up to the retailer how they will handle the pre-order process.

Regards,

The Guild Wars Support Team
__________________________________________________ _______________
Response (GM Kevin) 03/15/2006 07:59 PM
Hello xxxx,

Thank you for contacting the Guild Wars support team again.

I saw that a new help ticket was created that pertains to this original submission of yours, so I am going to add the new information to this original ticket and close the duplicate. I'll also make sure that the rest of the team is aware of the addition.

We ask that you please reply only to this original message from now on #xxxxx-xxxxx and not the new one #xxxx-xxxx. This will help us keep the details of your situation together, and will help assure that we can get back to you as promptly as possible.

We'll contact you regarding your incident as soon as possible.

Regards,
The Guild Wars Support Team
__________________________________________________ _______________
Customer (Entered by GM Kevin) 03/15/2006 07:59 PM
Customer (xxxx) 03/15/2006 07:35 PM
My previous question has been closed.
This had to do with the problem I had. Supposedly,
The Guild Wars Faction Preorder Box was to come at March 7? Or
am i reading incorrectly. I have called Game Stop and they say
they do have the game for reservation, but no box. They said it was a couple problems. They also said the box should come 3days to 1 week before Guild Wars Faction comes out. Is this true?...
__________________________________________________ _______________
Response (Chelle) 03/11/2006 10:48 PM
Hi xxxx,

Thank you for contacting Guild Wars Account Support regarding your purchase. When you placed your order, you should have received the Guild Wars Factions Pre-Order box. This box contains your pre-order bonuses including the access key, which will allow you to participate in the Factions Preview Event on March 24th and access to Guild Wars Factions twenty-four hours before the official release date. The North American Guild Wars Factions Pre-Order should appear on retailer shelves starting about March 7th. If you did not receive this, we encourage you to contact the retailer with whom you placed your order to inquire about obtaining your Guild Wars Pre-Order box.

Please contact us if you require assistance in the future.

Regards,

The Guild Wars Support Team
__________________________________________________ _______________
Customer (xxxxx) 03/11/2006 06:51 PM
Is anyone in ANET going to help me? I contacted Gamestop today to ask about the white envelope with the key code I was supposed to get for preordering Guild Wars: Factions. They told me they would have these envelops 1-2 weeks before Guild Wars Factions is released. Is this true? Or are they supposed to have it right now.

Response (GM Mark) 03/10/2006 09:54 PM
Hello xxxx,

Thanks for getting in touch to ask about your account.

In order to better assist you with this account-related issue, we will transfer this question to our Account Support Department. An Account Support team member will be in contact with you very shortly.

If you have any further questions, please let us know and we will gladly assist you.

Regards,
The Guild Wars Support Team
__________________________________________________ _______________
Customer (xxxx) 03/10/2006 09:48 PM
I have just a few hours ago, reserved Guild Wars: Factions. I haven't gotten any special key or anything. All I was given was my receipt and I was wondering why the heck I don't get anything. I've read you get 2 special preorder items and a key for proof. I haven't gotten anything.

Knightsaber Sith · Sep 17, 2006, 11:13 PM // 23:13

I just don't see why anyone ever goes to EBgames or Gamestop. I always get it from either Bestbuy or Compusa. One of the main reasons I do is that rather than arguing with sales clerks that don't know what's going on for half an hour; you can just grab it off the shelf youself and go.

DawnFrostbringer · Sep 17, 2006, 11:13 PM // 23:13

Well, I drove an hour and a half to Bestbuy and an hour and a half home.. I was angered to discover that Bestbuy does not have the preOrder on their shelves for Nightfall. They told me that I could order it online.. and that it would be released on the 28th.. I told them they were wrong.. but I already wasted a ton of gas and I was too pissed to have a long conversation with the ignorant clerk. The online order will cost me 30 dollars more than buying the 9 dollar preorders off the shelf if I could have done that.. (I have to get 4 for my family).

There aren't any other stores that would carry the preorder close to me.. This sucks..

So I'm without anything for the 22nd event. I wanted my preorder stuff!

Dawn

Sasuke The Betrayer · Sep 17, 2006, 11:16 PM // 23:16

I live pretty far away from bestbuy. I never had problems with eb games, except with guild wars. Man, its either ANET or EB Games thats making all these mistakes.